Be the trusted partner for a portfolio of retail customers, helping them get real value from their forecasts.
About the role
You'll own relationships with around 25 retail and grocery customers, guiding onboarding, running quarterly business reviews, and making sure our product keeps earning its place in their daily routine.
What you'll do
- Lead onboarding for new customers with our solutions team
- Run business reviews and track adoption and outcomes
- Identify expansion opportunities and renewal risks early
- Advocate for customer needs with product and engineering
What we're looking for
- 3+ years in customer success or account management for B2B SaaS
- Comfort discussing data and analytics with operators
- Strong organisation across many accounts
- Retail or supply-chain experience is a plus
Benefits
- Hybrid schedule with an office in the West Loop
- Medical, dental, and vision from day one
- 401(k) with 5% match
- Annual conference and certification budget
- Company-wide shutdown between holidays
Skills
OnboardingRetailAccount managementGainsight
Interested in this role?
You'll apply on Fieldstone Analytics's careers site.
