Help online brands solve integration and shipping questions quickly, kindly, and accurately.
About the role
You'll join a supportive team handling questions from merchants about store integrations, inventory sync, and shipments, with clear training and a path into solutions engineering.
What you'll do
- Resolve merchant questions via email, chat, and phone
- Troubleshoot store integrations and inventory sync issues
- Escalate bugs to engineering with clear reproduction steps
- Improve help-centre articles based on common questions
What we're looking for
- 1+ year in a customer-facing or support role
- Comfort learning technical products and APIs
- Clear, friendly written communication
- Experience with Shopify or similar platforms is a plus
Benefits
- Extended health and dental coverage
- RRSP matching up to 5%
- Employee discount on partner brands
- Paid volunteer days
- Clear career ladders and internal mobility
Skills
Customer supportZendeskIntegrationsE-commerce
Interested in this role?
You'll apply on Parcelry's careers site.
